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Hello, thanks for your reply! I've already tried all of that several times. Nothing seems out of the ordinary, however, no light is coming out of the scanner. So, it's impossible to reflect the film to scan it in the capture tab. Personally, I tend to think it's a technical issue, not a...

Hello, Thank you for your reply. Yes, I've already taken the necessary steps about replacing, and this resulted in a refund and the option to keep the item. So I'm trying to find solutions to fix it.

Hello everyone! My scanner has a problem with its flashlight; it no longer works. After reading all the posts, I still don't really understand how to get the original firmware for the scanner ! I haven't modified it yet. The serial number is K2225148BK0xxxx, and I don't yet have an SD card...