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Sorry to hear about the troubles. Yes, Kodak was helpful via email and sent me another unit which just arrived today. They were out of stock for a while which delayed my order, but I'm extremely happy with Kodak customer service. I asked them for the correct firmware for my unit with the...

Thanks @Mac84 and that's exactly what I did today. :) I'm hopeful they will be able to provide me the correct firmware for the version I have. Kodak Support was very helpful when I had another question/issue a few weeks ago, and I am optimistic they will come through on this issue too. I...

Thanks again @Mac84 I just downloaded the firmware from the Kodak site using my serial number and then edited the resolution and bitrate based on some feedback from @dynaflash and loaded it to my Kodak Reels, however, I now have a display that is not working correctly. I see horizontal yellow...

Thank you @dynaflash for sharing your updated settings. I decided to download the most recent firmware from Kodak website using my serial number, and then I made the edits you mentioned. Hopefully this minimizes the risk of issues. Please see the screenshot below. In my case, the firmware...

Thanks @Mac84 I was able to get it a little better by reducing the sharpness to -2 or -1.5, but it still has the grainy artifact look that I didn't see with the Wolverine 720p model. I haven't modified the firmware yet. I'm wondering if my unit is "normal" or if there is something wrong...

Wow! Thanks so much everyone, especially @Mac84 for finding a way to make the Kodak Reels better! I just joined this forum to say thanks and ask a question. I tried the Wolverine 720p scanner first and I thought it was "good enough", but it started jamming after 5 reels. I returned the...